Terms and Conditions
Getting to know any service should begin with studying the user agreement. These Terms and Conditions are an agreement between LalaBet and users that fully regulates the contractual relationship between the parties. The User Agreement applies to the PC and mobile versions of the entertainment platform. In addition, players' consent to the points in this document is mandatory. If, for some reason, you are not satisfied with these provisions, you must immediately stop using the LalaBet platform.
General
Before using Lala bet, users must read all the rules and accept them. Otherwise, they will be obliged to exit the entertainment platform. Players must check the box next to the phrase, “I am over 18 years old, and I agree to these terms and conditions, as well as the privacy policy.” Please note that the rules are subject to change. LalaBet management reserves the right to change these terms and conditions or its rights and/or obligations. Players will be promptly notified of any changes on the official website.
The user agreement is provided to players in several languages. This is done to provide information and support to users. The basis of legal relations remains the English version of the LalaBet rules. In case of any discrepancies and incorrect translations, the English version will prevail.
LalaBet is registered in Zuikertuintjeweg Z/N (Zuikertuintower) in Curacao. Retrust OU provides payment management so that we can process financial transactions for you. Please note that you are entering into a contract with LalaBet only for the provision of all services on the website. LalaBet reserves the right, at its sole discretion, to refuse and/or cancel any service if the service used is illegal.
Eligible users
Legally competent persons may use the site and its services. The user must check the laws and regulations in their jurisdiction before playing. The player is solely responsible for any violations of local laws. Players who are under 18 years of age or who have not reached the age of majority in their jurisdiction of residence cannot be registered as users. Such customers are prohibited from placing bets on the site. Deposited funds will be returned to their accounts. The platform may also request documents confirming your age at any time. Winnings of underage players will be voided. Please note that some games on LalaBet have special access restrictions. The game provider reserves the right to expand the list of countries in which games are prohibited at its discretion and without notice.
User’s account registration
To use the website, the user must complete the registration form and open a user account. The user may not use a temporary or fake email address or phone number. The use of offensive or obscene names is not allowed. It is also prohibited to use user names that contain or hint at Internet links or account names that hint at certain user rights. Using false information will result in the account being blocked. Criminal penalties may be imposed for using third-party data. It is also prohibited to create multiple accounts on the platform’s website. In addition, the player has no right to sell, assign, transfer, or acquire another user account.
Deposits and Bets
The user can participate in the game only if there are active funds on the balance. By the LalaBet policy, the platform reserves the right to conduct additional identity verification procedures (KYC) when the user deposits funds into their account. The minimum deposit in fiat currency is 20 EUR. Users can deposit/withdraw funds from their accounts only using personal credit/debit cards, virtual currency wallets, or other payment methods. The card and other accounts in payment systems must be opened only in the name of the player. Deposits and withdrawals of winnings using support cards are prohibited. New users are limited to a betting limit of 500 euros on slots. The player retains the title of “New User” until he makes a one-time deposit of 250 euros or more. For regular and VIP players, the maximum bet on slots is €2,500.
Withdrawals
The withdrawal policy is quite standard. First of all, this option is available only to verified players. Verification is available both at the registration stage and during the withdrawal process. Be careful! For entering false information, your account may be blocked. The minimum withdrawal amount is 40 EUR or equivalent in currency. The maximum amount available will vary depending on the player’s status. For standard winnings, 5,000 EUR per week is available.
Fees and taxes
The user is solely responsible for paying all fees and taxes applicable to winnings according to their region. The owner of the gaming account is also responsible for reporting profits and losses to the authorities.
Disclaimers of risks
LalaBet is not a financial institution and does not provide financial advice or asset management services. The user understands and accepts the risks associated with the transfer of virtual currencies to the user’s account on the lala.bet website. In particular, the user understands and agrees to the following risks:
- Risks of software vulnerability;
- Regulatory risks;
- Risk of loss of private keys;
- Risk of theft.
The user understands that the software platform may be vulnerable to attacks by hackers or other persons, which may lead to theft or loss.
Limitation of liability
The user acknowledges that entertainment on this site may result in financial losses. LalaBet is not responsible for financial losses incurred as a result of using the site. Casbit Group NV is not responsible for third-party access to the user’s account. The company strongly recommends that the user activate 2FA certification! If a bonus or other funds are mistakenly credited to the player’s account, they may be debited as soon as the platform staff discovers the error. You must immediately notify the support service of any erroneous payment by email.
Severability clause
If any of the terms, conditions, or restrictions of this Agreement are found to be illegal in your jurisdiction or for any other reason, other legal provisions will be offered instead. It is hereby agreed and declared that the parties intend to comply with the remaining terms, conditions, covenants, and restrictions of this Agreement.
Applicable law and dispute resolution
These terms and conditions are governed by the laws of Curacao. All disputes shall be settled by negotiation. The final resolution of disputes and disagreements shall be resolved by written arbitration under the Arbitration Rules of the Riga Court of International Commercial Arbitration located in Riga.
Complaints/commitment to decisions
Complaints about the company’s services should be sent to customer support at support@lala.bet, following the instructions on this site. Complaints will be reviewed by the support service as soon as possible. If the platform operators are unable to help you, the complaint will be forwarded to the Casbit Group NV organization and its branches. The user will be informed about the status of the complaint as soon as possible. Each player can temporarily or permanently self-exclude or stop using the platform. To do this, you need to contact the support service of the entertainment platform.
Notices
All notices or other communications under these Terms and Conditions must be in writing and sent to support@lala.bet. The support service advises players in English.
Privacy policy and personal information processing
LalaBet takes effective measures to protect users’ data from unauthorized use. In addition, the platform’s employees ensure that third parties enter into confidentiality agreements when processing personal data and take all necessary measures to ensure data security. The user acknowledges that there is a certain risk of electronic attacks on LalaBet’s access to personal data. For its part, LalaBet guarantees that it will take all possible and reasonable measures to prevent such attacks and ensure the security of personal data.